our Policies

Product Returns

Refunds on product returns are covered for purchases made through www.primemdcenter.com or purchases made in our office only for 2 weeks (14) days from the original invoice date. We will refund your original purchase price (less shipping costs) for the initial 2 week (14) day period. The product must be in unopened, brand new condition and with the original packaging. Exchanges can be made any time within the 2 week (14) day period, but still require the brand new condition. Any products that have been opened, regardless of use, (unless packaging/pump is defective by manufacturer) are unable to be returned or exchanged.

Service Refunds

Refunds are not provided for services or packages, but a credit can be applied to use toward other services. In the event a patient moves out of state and has unused package(s) on service(s), a refund will be provided less a 25% administrative fee.

Late Cancellations/Late Reschedules Policy

If you change or cancel your appointment within 48 hours of your scheduled appointment time, you will be subject to a change/cancellation fee of $150.

Any appointments scheduled for Monday must be cancelled by Friday at 5:00pm EST, as we do not make changes or cancellations over the weekend or holiday.

If you are unable to receive all of your scheduled services during your visit due to arriving late and/or have a change of mind/budget, you will be subject to a $150 fee per service not received, to cover the time lost. To avoid the $150 fee, please let us know 24 hours in advance so we can adjust your time and appointment accordingly.

Due to the medical nature of our practice and per North Carolina medical board, we are unable to allow pets or children in our office. Please be aware that you will be asked to reschedule and subject to our $150 late reschedule/cancellation fee if you arrive with a child under the age of 12 years old or a pet. We appreciate you understanding, as this is for the safety of you, your child/pet and our providers.

No Call, No Show Policy

No call, no shows will be subject to full appointment cost.

*Failure to abide by our cancellation, reschedule and no call no show policy may result in restricted access to appointments and services.

Price Increases

Due to production changes and price increases from our vendors, our prices (both products and services) are updated periodically to reflect any changes as they arise.